This Refund Policy outlines the terms and conditions for requesting refunds for Oversees services.
Oversees (“Company,” “we,” “us,” or “our”) provides cloud-based software-as-a-service platform services. This Refund Policy explains our refund procedures and eligibility criteria. By using our Service, you agree to be bound by this Refund Policy.
Refunds may be granted under the following circumstances:
• Service unavailability for more than 24 consecutive hours due to our fault
• Material breach of service level agreements
• Cancellation within 30 days of initial subscription (subject to usage limits)
• Duplicate billing or billing errors
• Service not delivered as described
Refund requests must be submitted within:
• 30 days from the date of charge for monthly subscriptions
• 60 days from the date of charge for annual subscriptions
• 7 days from the date of service disruption
The following are generally not eligible for refunds:
• Services already consumed or used beyond the trial period
• Custom development or professional services
• Third-party integrations or add-ons
• Domain registration fees
• SSL certificate costs
• Refunds requested after the applicable time limits
To request a refund:
• Contact our support team at contact@oversees.net
• Provide your account details and reason for the refund request
• Include relevant documentation or evidence
• Allow 5-10 business days for review and processing
• Approved refunds will be processed within 3-5 business days
Refunds will be issued using the original payment method:
• Credit/debit card refunds typically appear within 3-5 business days
• Bank transfer refunds may take 5-10 business days
• PayPal refunds are processed according to PayPal's policies
• Partial refunds may be issued for prorated amounts
Cancellation of subscriptions:
• Does not automatically trigger a refund
• Stops future billing but does not refund current period
• Refund eligibility determined by this policy
• Data may be retained according to our Privacy Policy
If you disagree with a refund decision:
• Request a review within 14 days of the decision
• Provide additional evidence or documentation
• Appeals will be reviewed by our management team
• Final decisions will be communicated within 10 business days
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.
For refund requests or questions about this policy, contact us:
Oversees Support
contact@oversees.net
Subject: Refund Request